Terms & Conditions

Important Information and Who We Are

Any reference to "we", "us" or "Hire Here" means Hire Here Limited (registered company number 138177) Our registered office address is at 159 South Circular Rd, Dublin D08 W8H3, Ireland.

This Privacy Policy sets out the basis on which we collect information from you and how we use the information we collect or which you provide. This includes information which we collect or that you provide manually or via any Hire Here website.

If you have any questions regarding how we use your information or you wish to exercise any of your rights in relation to your information (as set out in paragraph 9 below), please contact our Data Governance Team at hiredesk@hirehere.ie or in writing to Hire Here ltd, 159 South Circular Rd, Dublin D08 W8H3 , Ireland.

Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

We have updated our privacy policy in accordance with the General Data Protection Regulations of 2018. This policy is effective from December 2024.

You can download this privacy policy here 

You can download Frequently Asked Questions about our payment system Prommt here

Terms and Conditions of the Website

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website and its content is copyright of Hire Here Ltd. All rights reserved.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Website Disclaimer

The information contained in this website is for general information purposes only.

The information is provided by Hire Here Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Hire Here Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

What We Collect Through Your Use of Our Website

When you provide personal details to us, we may collect the following personal information from you:

• Your full name
• Your business and home contact details e.g. address, telephone numbers (including your mobile telephone number) and e-mail address.
• Pre-contractual ID documentation (such as your driving licence or passport) so that we can check who you are and where you live to safeguard against fraud and criminal activity.
• Details of the reason(s) for your contact, as set out above.
• If you make a request for a quotation or an order for hire/purchase/supply of services:
• Financial account information, such as credit/debit card number and other payment information; and
• Delivery information which may include your home or work address and telephone number.
• Your social media content (where this is in the public domain), including when you “like” us or make posts on our pages on social networking websites, such as Facebook, Twitter, YouTube and Instagram, and any messages you send us via social media. This information can include posts, comments, pictures and video footage.
• CCTV footage taken at any of our sites for security purposes.
• Voice recordings for training and monitoring.
• IP address, device information and OS information, browser information and other anonymous data for analytic analysis.

How We Use Cookies

Cookies are small text files that our website places on your device, so that our website can remember something about you at a later time. For more information on the specific cookies that we use and their function, please see our Cookie Policy.

This information will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with information from) public sources, third party service providers, individuals who you have indicated have agreed for you to provide their personal information, government, tax or law enforcement agencies and other third parties.

You can choose to accept or decline cookies. Declining cookies may prevent you from taking full advantage of the website

How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

1. Direct interactions.

You may give us your data by filling in forms or by corresponding with us by post, phone, email or in person or by uploading information to our websites, or via third party software providers we use.

This includes personal data you provide when you:

• Apply for our products or services.
• Create an account on our website.
• Subscribe to our service or publications.
• Request marketing to be sent to you.
• Give us some feedback.

2. Automated technologies or interactions.

As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.

3. Obtaining technical data from the following parties:

• Analytics providers in the EU.
• Advertising networks in the EU; and
• Search information providers in the EU.
• Obtaining Identity and Contact Data from publicly available sources such as Companies Registration Office, the Electoral Register, database bureaux and Credit Reference Agencies based inside the EU. Details on why we use Credit Reference Agencies and what data is shared is set out below.

How We Use Your Personal Data

We use the information we collect for the following purposes:

• To respond and/or deal with your request or enquiry and obtain any feedback from you.
• To process and administer your booking request(s), hire request(s) or order(s) of our products and/or services.
• To perform ID and credit checks to verify your identity and ensure your location, ability to pay and creditworthiness and to safeguard against fraud and criminal activity.
• To offer and improve our products and services and to ensure that content from the Site is presented in the most effective manner for you and for your computer (or other electronic internet-enabled device);
• To administer the website
• To contact you (directly, or through a relevant partner or agent) by e-mail or phone for any of the above reasons.
• Subject to your consent where required under applicable laws, to carry out direct marketing and/or e-mail marketing.
• To evaluate any job application(s) you choose to submit to us and for the administration of the recruitment process following receipt of your application (where your application is successful);
• To perform any contract, we have with you.
• To respond to any social media posts or other public comments you make which relate to us.
• For compliance with legal, regulatory and other good governance obligations; and
• To improve and measure the effectiveness of our marketing communications, including online advertising. We also share cookie and other data with entities such as Google and Facebook in order to make our advertising more relevant to you. We require any such third parties to treat your personal information as fully confidential and to fully comply with all applicable data protection legislation.

Recorded Images

We use CCTV in our building, shop, work yard and in our delivery vans. This gives staff and customers reassurance that we have risk management control measures in place for their safety and security. It discourages theft and crime and is used if disputes of any sort arise. Access to the CCTV system and stored images is restricted to authorised personnel.

Recorded Sound

We use voice recording software on our phone system. All callers are advised that calls are recorded by a pre-recorded welcome message before they are connected to the Hire Desk or Accounts Department.

We use this software to

1. Protect our staff from nuisance or abusive callers

2. To establish facts should a dispute arise

Access to the voice recordings is restricted to authorised personnel.

Disclosure of Your Personal Data

We only share your information where we can do so in accordance with our legal data protection and privacy obligations. We share the information we collect with:

People and businesses who help us provide our website and related services to you, for example, information technology companies who host and/or maintain our website and payment services companies who enable you to use payment cards with us. We use Prommt for payment, analytics, and other business services. Prommt collects identifying information about the devices that connect to its services. Prommt uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Prommt and read its privacy policy at https://www.prommt.com/privacy-policy/ 

Our auditors, professional advisers, compliance managers, government, law enforcement or regulatory authorities in order to fulfil our legal, statutory and regulatory obligations or as required for tax purposes.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We do not transfer your personal data outside the European Economic Area.

Data Retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, taxation or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

You can request details of retention periods for specific aspects of your personal data by contacting us at hiredesk@hirehere.ie

Your Rights and Managing Your Information

Your rights are summarised below and we will adhere to these. However, we reserve the right not to comply with any requests we receive where we may lawfully do so, for example if we reasonably believe a request to be malicious or vexatious, technically very onerous, will involve disproportionate effort or could be to the detriment of the rights of others, or if we cannot satisfy ourselves as to your identity. In order to protect the person who is the subject of the access request, we will ask you to prove your identity before providing any information.

Asking Us About Your Information

You have the right to ask us whether we hold information about you and, if so, for us to give you certain details about that information and/or the information itself. This right is commonly known as a ‘subject access request’. If you would like to make a subject access request, you can download our Subject Access Request form here

Correcting Inaccurate Information

If you consider that any of the information we collect on you may be inaccurate or incomplete, and you cannot correct such inaccuracy or omission yourself through your account with us, please contact us with your queries and/or with the updated information.

Erasing Information

You have the right to ask us to erase your information in the following circumstances:

• The information is no longer necessary for the purposes for which we collected it;
• We need your consent to use the information and you withdraw such consent;
• You object to us using your information (a) for the performance of a task carried out in the public interest; or (b) for the purposes of our legitimate interests (e.g. direct marketing) and there are no overriding legitimate grounds for the processing;
• You unsubscribe from our marketing communications;
• We have used your information unlawfully; or deletion of the information is required to comply with a legal obligation applicable to us.

Restricting Processing

You have the right to require us to restrict our use of your information where one of the following applies:

1. While we verify the accuracy of the information that we hold about you where you contest the accuracy of the same;
2. We have used your information unlawfully, but you request us to restrict its use instead of deleting it;
3. We no longer need the information for the purpose for which we collected it, but you need it to deal with a legal claim; or
4. While we verify that our legitimate grounds override your right to object where you have objected to us using your information.

Right To Object

If we are using your information on the basis of public interest or our legitimate interests, you may object to this at any time by contacting us as set out below.

Right To Data Portability

You have the right to request that we transfer the data you have provided to us to another organisation, or directly to you, under certain conditions.

Withdrawal of Consent

If you have consented to us using your information (e.g. for marketing purposes), you have the right to alter your preferences or withdraw this consent by contacting us or by clicking the unsubscribe link in any email communication. This will not affect the lawfulness of any use of your information that we make before you amend your preferences or withdraw your consent.